Anne Junge is Vice President at Capgemini Invent and responsible for the Customer Transformation unit, which deals with topics related to CX, CRM, Service, Loyalty and Direct-to-Consumer. As an expert in customer experience and commerce transformation, she works on customer-centric and holistic solutions in various sectors, primarily in the automotive sector. In close cooperation with her clients, she develops and implements forward-looking strategies and concepts in the area of sales and marketing. Her main areas of expertise include customer-centric ecosystems, e-commerce, sales strategy and performance measurement, and CRM.